MODTAC Store may fulfil an order from the stock of an authorised supplier. This fulfilment model does not remove MODTAC Store’s responsibility to be the customer’s contact point for order information, support and statutory consumer rights.
Order preparation and dispatch
Availability, preparation lead time and delivery estimate are shown on the product page or supplied before the distance contract is concluded. After an order is confirmed, we send the available order and tracking information through the contact details provided for the order.
Delivery
Deliveries are made by the contracted carrier to the address entered in the order. Unless a different period is expressly agreed with the consumer, goods are delivered within the statutory maximum period of 30 days from the formation of the contract. Carrier transfer is not, by itself, consumer delivery.
Receipt and exceptions
Please inspect the outer package at delivery and record visible damage with the carrier where possible. If a delivery cannot be completed because the address or recipient details are inaccurate, we will contact you using the order details. This does not limit statutory rights for missing, damaged or non-conforming goods.
For distance sales of goods, consumers may normally withdraw within 14 days without giving a reason or paying a penalty. The period begins when the consumer, or a third party named by the consumer, receives the goods.
How to withdraw
Send your clear withdrawal notice before the 14-day period ends to magaza@modtac.com.tr or via our WhatsApp support line. Include your order number and contact details so that we can provide the return instructions and carrier information. The statutory withdrawal form is not mandatory; a clear statement is sufficient.
Return and refund
Return the product with its accessories and documents, using suitable protective packaging. This practical request does not restrict inspection that is necessary to establish the nature, characteristics and functioning of the goods. Once the withdrawal notice reaches us, the relevant payments, including standard delivery charges where required by law, are refunded within 14 days. We may wait until the goods are received back or dispatch evidence is supplied, whichever happens first.
Incorrect, damaged or non-conforming goods
If an item is incorrect, damaged or non-conforming, contact us without delay with the order number and photographs where available. We assess the case and arrange the appropriate remedy under consumer law. An exchange is subject to stock availability and does not replace your statutory remedies.
Exceptions
Withdrawal may not apply to the statutory exceptions, including goods made to the consumer’s personal specifications, goods that can deteriorate rapidly or pass their expiry date, sealed goods unsuitable for return for health or hygiene reasons after their seal is opened, and digital content supplied immediately with the consumer’s prior express consent and acknowledgement. The applicable exception is evaluated for the specific product and sale.
These terms describe the distance-sale flow for goods offered in MODTAC Store. They apply together with the product information, price, delivery information and mandatory pre-contract information shown for the relevant order.
Order and contract flow
The product name, key characteristics, total price including taxes, delivery charge when applicable, delivery information and withdrawal information are presented before the order is completed. A distance-sales contract is formed only when the order is accepted and confirmed through the active checkout flow. Until the payment and order layer is activated, the cart is a validated basket only and does not create an order or payment obligation.
Supplier fulfilment
A contracted supplier may prepare and dispatch the goods directly to the customer. MODTAC Store remains the customer-facing point for pre-contract information, order support, withdrawal notices and statutory consumer communication.
Price, availability and communication
Prices and availability are presented in the order flow. Obvious technical errors, stock changes or a product becoming unavailable are handled transparently: no unapproved replacement is sent, and any collected payment is returned in accordance with applicable law. Transaction records and legally required notices are provided on a durable medium where required.
Consumer rights and disputes
Nothing in these terms limits mandatory consumer protection rules. Consumers may submit applications to consumer arbitration committees or consumer courts within the current monetary and jurisdictional limits.
MODTAC Store processes personal data as the data controller for the store experience and, when active, the order flow. This notice is written in line with the information items required by Article 10 of the Turkish Personal Data Protection Law (KVKK).
Data categories and purposes
We may process identity and contact details, order and delivery details, customer-support correspondence, favourite/equipment preferences stored in the browser, and technical usage/security data. These data are used to operate the site, respond to requests, create and fulfil orders when checkout is active, provide delivery and support, prevent abuse, meet legal obligations and improve service quality. Marketing messages are sent only where the required separate consent or other lawful basis exists.
Legal grounds and recipients
Processing is based, as applicable, on establishing or performing a contract, fulfilling a legal obligation, protecting a right, our legitimate interests without harming fundamental rights, or explicit consent where required. Data may be shared only to the extent needed with payment providers, carriers, fulfilment suppliers, hosting and technology providers, professional advisers and authorised public bodies. In supplier fulfilment, the supplier receives only the delivery data needed to dispatch the order.
Collection, retention and transfers
Data are collected through forms, support channels, cookies or similar technologies, and order/payment operations when active. We keep data only for the period required by the stated purpose and statutory retention duties. If an international transfer becomes necessary, the applicable KVKK transfer safeguards and any required separate notice or consent are applied.
Your rights and application
Under Article 11 of KVKK, you may ask whether your data are processed, request information and correction, learn recipients, request deletion or destruction where conditions are met, object to an adverse automated result, and request compensation for unlawful processing. Send your application, with information sufficient to verify your identity and request, to info@modtac.com.tr.
